Shipping
We ship orders ship with USPS Priority Mail.
We currently do not ship CBD products to Idaho, Colorado, or Wyoming due to state restrictions.
We pride ourselves on our excellent customer service, which includes shipping your items accurately and on time. Please review our shipping policy below for additional information:
SHIPPING & DELIVERY TIMES
We strive to process all orders within two business day, Monday through Friday. If you place an order on Saturday or Sunday, your order will most likely ship on Monday.
During the holidays or large promotional events, you may experience an occasional order that takes two business days to process.
Note: We ship orders Monday – Friday only. Orders placed after 2pm EST on Friday through Sunday will not be shipped until the following Monday. Fed 2nd Day Air orders placed after 2pm will ship the following business day.
*We cannot guarantee delivery times. Delivery times are estimates based off of previous order history.*
SHIPPING TO P.O. BOXES
Shipping to P.O. boxes is only available through USPS. If you need to ship your order to a P.O. box, please select any USPS shipping option at checkout.
Refunds
We will refund any unopened Hilo Botanicals purchased product.
Contact us directly at info@hilobotanicals.com.
Unfortunately, we cannot refund shipping fees.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Need Help?
Contact us at info@hilobotanicals.com for questions related to refunds and returns.